Help

Whole Web UK Sites
Powered by Google
Powered by AOL Shopping
We've redesigned AOL Help to make it easier to find the information you need.
Please visit the new AOL Help site at http://help.aol.co.uk.

AOL Help: Your session has expired

When you are using the AOL Email on the Web site, you may receive the message, We're sorry. Your session has expired. You have exited AOL Email on the Web, for any one of several reasons. After trying the first solution, check to see if you can access your email normally. If you still receive the message, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information You Need

You will need to know what version of the Microsoft® Windows® operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to Determine Which Version of Windows I Have.

Solutions


Sign On Again

AOL Email on the Web has an idle timer that signs you off after 24 hours of no activity by default (note: you can adjust this timer by going to Settings>Security Controls). In the event that this happens, simply sign back in to AOL Email on the Web to access your email.

To sign on again:
1. Enter your Screen Name and password in the mini sign-in panel in the upper right corner OR go to http://email.aol.co.uk.
2. In the Screen Name box, type your AOL Screen Name.
3. In the Password box, type your AOL password.
4. Click the Sign On button.

Back to Top


Enable Firewall to use HTTPS

If firewall software has been installed on the computer or network, you should configure it to allow the use of HTTPS to access to the Internet or temporarily disable it and try accessing the AOL Email on the Web site again. If successful, then you know that the firewall software is responsible for the problem.

Note: If disabling the firewall software allows you to access the AOL Email on the Web service properly, you will not have any firewall protection at all. We recommend enabling the firewall immediately to ensure the protection of your computer. If you wish to continue using the firewall, you may be able to change the settings to work with HTTPS. If you are unsure of how to do this, please refer to your System Administrator, firewall documentation, or software manufacturer for support.

Back to Top


Clear Your Browser Cache and History

When you browse the Web, graphics and text are downloaded to your computer. These files are known as temporary Internet files and are stored in the browser cache. Eventually these files may become damaged and cause pages to load incorrectly, or they may just build up and need to be cleared out. Depending on the number of stored files, clearing the cache may take a few minutes.

Note: If you are not using Microsoft® Internet Explorer, please consult your Web browser's documentation for assistance on how to clear the browser cache and history.

To clear you browser cache and history for Internet Explorer:
1. Click the Start button, select Programs or All Programs, then click Internet Explorer.
2. Click the Tools menu, then click Internet Options....
3. Click the Delete Files... button.
4. Click the Delete all offline content box to place a check mark in it.
5. Click the OK button.
6. Click the Clear History button.
7. Click the Yes button.
8. Click the OK button.

Back to Top