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AOL Help: Unable to View Pictures

You may not be able to view pictures on AOL Email on the Web email for any one of several reasons. After trying the first solution, check to see if you can view pictures in email. If you are still unable to view pictures in e-mail, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information You Need

You will need to know what version of the Microsoft® Windows® operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to Determine Which Version of Windows I Have.


Try Again Later

The AOL Email on the Web service is sometimes very busy and may experience temporary difficulties that can lead to delays or slow responses. It is also possible that some adjustments are being made to the area. AOL appreciates your patience during times when popular features may temporarily be unavailable.

To try again later:
Wait a few minutes, then try accessing the email again.

Note: If the picture was embedded using another file format, such as TIFF, you may not be able to view it. Please ask the sender to resend the picture using the JPG or GIF file format.

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Check for Attachments

The picture may have been sent as an attachment rather than being embedded in the email.

To check if the picture is an attachment:
In the header of the email, under Date:, look for Files: followed by the name of the picture.

Note: If the picture is an attachment, you will need to download the attachment to view the picture.

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Clear Your Browser Cache and History

When you browse the Web, graphics and text are downloaded to your computer. These files are known as temporary Internet files and are stored in the browser cache. Eventually these files may become damaged and cause pages to load incorrectly, or they may just build up and need to be cleared out. Depending on the number of stored files, clearing the cache may take a few minutes.

Note: If you are not using Microsoft Internet Explorer, please consult your Web browser's documentation for assistance on how to clear the browser cache and history.

To clear you browser cache and history for Internet Explorer:

  1. Click the Start button, select Programs or All Programs, then click Internet Explorer.
  2. Click the Tools menu, then click Internet Options....
  3. Click the Delete Files... button.
  4. Click the Delete all offline content box to place a check mark in it.
  5. Click the OK button.
  6. Click the Clear History button.
  7. Click the Yes button.
  8. Click the OK button.

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