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AOL Help: Identifying Types of Email

The email icons in your mailbox are designed to help you quickly distinguish whether the email is from someone you know and whether it has an attached file or picture embedded in it. Email with embedded images has a small square in the email icon. Email with attachments have a small disk image in the email icon.

Email Types
Email Types and Their Icons
Email from AOL or AOL Members
Official AOL Email
Priority AOL Email
Certified Email
AOL Voicemail

 

Email Types

In the New Email folder (or Inbox, depending on your settings), the column with the envelope icon is used to identify special message types. Normal messages do not have an icon.

 

Email Types and Their Icons

Messages can be grouped in the order listed below by clicking on the icon to toggle between ascending or descending. For these special messages, the type and the related icon are as follows:

Email Type Description Icon
- Flagged for follow-up (an orange flag)
- BillPay Email (a green envelope)
- File attached (a paper clip)
- Unknown Sender (a question mark)
- Bulk Email (a down arrow)

 

Email from AOL or AOL Members

Official email from AOL or AOL members can be visually distinguished from other email messages in two ways: the envelope with the AOL Logo in the online mailbox, and the seal in the upper left corner of the email border. These extra security features will help you distinguish email from AOL or an AOL member who is using specific features from email that appears to be from AOL.

 

Official AOL Email

Official AOL Email will always include three attributes: 1) blue envelope in your online mailbox, 2) dark blue border instead of cream or light blue around the opened email message 3) the Official AOL Email seal in the upper left corner of the email border. The Official AOL Email seal is clickable and will take you to AOL Keyword: Official AOL Email.

Email Type Description Icon
Email from AOL/AOL members

 

Priority AOL Email

Priority AOL Email may contain content from AOL, from other members, or a combination of both. When members interact with certain AOL products they can create content to be included in Priority AOL Email. For example, when a member creates an Address Card, the Address Card subscription invitation will be emailed out to all Screen Names selected by the member, along with a personal invitation to subscribe. Please go to AOL Keyword: Priority AOL Email for more information.

Email Type Description Icon
Email from AOL/AOL members

 

Certified Email

AOL Certified Email will always include two attributes: 1) A green envelope in your online mailbox 2) An AOL Certified Email seal in the upper left corner of the email border. The AOL Certified Email seal is clickable and takes you to AOL Keyword: AOL Certified Email.

Email Type Description Icon
Email from AOL/AOL members

 

AOL Voicemail

AOL Voicemail will always include two attributes: 1) A light blue phone icon 2) An AOL Voicemail seal in the upper left corner of the email border. The AOL Voicemail seal is clickable and takes you to AOL Keyword: Voicemail for more information when you are signed onto the AOL software.

Email Type Description Icon
Email from AOL/AOL members