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Please visit the new AOL Help site at http://help.aol.co.uk.

AOL Help: Invalid Password

When you sign on to the AOL Email on the Web, you may receive the message, Invalid password, for any one of several reasons. After trying the first solution, check to see if you can sign on to the Website. If you still receive the message, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know what version of the Microsoft Windows operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to determine which version of Windows I have.

Solutions


Check Your Keyboard Connection and Restart Your Computer

Checking the connections and restarting the computer will make sure the keyboard is plugged in properly and the computer is correctly recognising the keyboard.

To check the keyboard connection and restart the computer:

  1. Shut down your computer:
    • If using Windows 98, Windows ME, or Windows 2000 or Windows XP Professional, click the Start button, then click Shut Down. Select Shut Down in the drop-down menu, then click the OK button.
    • If using Windows XP Home Edition, click the Start button, then click the Turn Off Computer button. Select Turn Off, then click the OK button.
  2. Follow the cord from the keyboard to where it plugs into the computer.
  3. Unplug the keyboard cord.
  4. Wait 30 seconds.
  5. Plug in the keyboard cord.
  6. Turn on your computer.

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Test Your Keyboard with Another Program

Typing with the keyboard in another program will verify it is working properly.

To test the keyboard with another program:
1. Click the Start button, select Programs or All Programs, select Accessories, then click Notepad.
2. Type your password.
3. Verify all the letters and numbers display correctly.

Note: If no text or incorrect text appears, try another keyboard, if available, then contact the computer manufacturer for further assistance. Please refer to the documentation that came with your hardware for contact information.

4. Click the File menu, then click Exit.
5. Click the No button.

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Restart Your PC and Close TSRs

This simple procedure can help resolve many issues by restoring system settings.

To restart your computer:
1. From the Windows taskbar, click the Start button.
2. Click Shut Down, select Shut Down, then click the OK button.
3. Wait 30 seconds after the computer is completely powered down, then restart the computer.

Note: Other programs running on your computer could prevent AOL from opening a downloaded file. By closing unnecessary programs, you can determine program conflicts and restore system resources.

To close TSRs for Windows XP / 2000 users:

  1. Right-click the Windows taskbar, then click Task Manager.
  2. On the top of the Windows Task Manager window, click the Applications tab.
  3. If any program is listed here, click to highlight it, then click the End Task button. Repeat this step until all programs are ended.

    Note: If you receive an End Program message, click the End Now button.
  4. Click the Processes tab, then click Image Name. This will sort the processes in alphabetical order.

    Note: For Windows XP users, at the bottom of the Windows Task Manager window, click the Show processes from all users box to place a check mark in it.
  5. Click a process other than the ones listed below to highlight it, click the End Process button, then click the Yes button when promoted.
    • Required Processes (do not end):
      csrss.exe
      explorer.exe
      lsass.exe
      services.exe
      smss.exe
      spoolsv.exe
      svchost.exe
      system
      system Idle Process.exe
      taskmgr.exe
      winlogon.exe
  6. Repeat step 5 until all unnecessary processes are ended.
  7. On the top right of the Task Manager window, click the X button to close it.

To close TSRs for Windows 95/98/ME users:

  1. On your keyboard, hold down the Ctrl and Alt keys, then tap the Delete key once.

    Warning: Pressing these keys twice consecutively can restart your computer.
  2. In the Close Program window, click a program other than Explorer or Systray, then click the End Task button.

    Note: This will automatically close the window. If you receive an End Program message, click the End Task button.
  3. Repeat steps 1 and 2 until all programs other than Explorer and Systray are closed.

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