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AOL Help: Control What Is in the Email You Get

You can choose to block emails containing hyperlinks, attachments, and specific words.

Note: You need to be signed on to a master screen name or a screen name on a general access category to adjust the email controls. A master screen name is the first screen name you created for this account and any screen name you have assigned master screen name status at AOL Keyword: Names.

To control what is in the email you get:

  1. Go to
  2. In the Screen Name box, type your AOL screen name.
  3. In the Password box, type your AOL password.
  4. Click the Sign On button.
  5. Click the Settings button.
  6. Click the Spam Controls link.
  7. Click the Control What Is In the Email I Get Email button.
  8. You can customise the features for the email you receive by clicking the box next to the feature to either place a check mark in it to enable to feature or clear it to disable the feature. There are three options you can select from:
    • Block email with clickable hyperlinks (URLs): All email received with clickable hyperlinks will be blocked.
    • Block email containing pictures or files: All email received files attachments or embedded pictures will be blocked.
    • Block email containing words or phrases on my Custom Word List: All email received containing text in your Custom Word List will be moved to your spam folder.
  9. Click the Save button.
  10. Click the Blocked email should be: drop-down menu to open it, choose an action from the list, then click it.
  11. Click the Save button.

Note: Click the Custom Word List link to add or remove the words or phrases to be blocked. You can use wildcards by using the asterisk sign (*) next to a word to allow partial matches to be moved to the Spam folder. For example, if you add the word *CAT* to your Custom Word List, any email which contains the word cat or word which contains cat (such as bobcat or syndicate), will be moved to the Spam folder.