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AOL Help: About Email

Email (Electronic mail) allows you to exchange messages, documents, photographs, and sounds, with anyone with an email address, virtually anywhere in the world, virtually instantaneously.

There is no charge for sending or receiving email on the AOL Email on the Web service.

How to Sign on to AOL Email on the Web

1. Go to
2. Enter your Screen Name and password, then click the Sign On button.

Note: If your Web browser displays a Security Alert message, click the Yes or OK button to continue.

You've Got Email
How to Read AOL Email on the Web
Email Options

You've Got Email

You will know that you have email waiting to be read two ways:

  • On the AOL Email Today page, you will see the message You have [number of messages] new messages in your New Email.
  • On the Email section, you will see the number of messages next to the New Email folder.

Note: Typically, the Folder List will show two separate folders, New Email and Old Email. If Settings is changed to show a unified inbox, a single Inbox folder will be displayed instead, containing all new and old email.

The New Email folder (or Inbox, depending on your Settings) is automatically and regularly refreshed, so there is no longer a need to manually click a button to see if any new messages have arrived. If you'd like to manually refresh the folder, click the Email button near the upper right of the window. If you are on a different button when a new message arrives into the New Email folder, the Email button will turn green. A sound will also be played (if turned on).

How to Read AOL Email on the Web

You can use a Web browser to read your email through the Web page. After you open a message, the message no longer appears in bold font on your message list. Only unread messages appear in bold.

1. In the Email section, click the New Email link (or Inbox, depending on your Settings).
2. Click the subject of the message you would like to read. A new window will open.

Email Options

The email window has several buttons that give you the following options:

  • Reply: Write a reply to the message sender.
  • Reply All: Write a reply to everyone in the To: and Cc: fields.
  • Forward: Send the message to someone else.
  • Delete: Moves the message to the Recently Deleted folder. You can retrieve messages from your Recently Deleted folder for up to 24 hours after you deleted it.
  • Action: This button will open a drop down menu with these additional options:
    • Keep: Keeps the message in the New Email (or Inbox) folder.
    • Ignore: Closes the message with no further action.
    • Flag for Follow-up: An orange flag will appear next to the message.
    • Clear Flag: Removes the orange flag next to the message.
    • Show Message Status: A small separate window will open, showing whether the message has been read (with date and time stamp) or not.
    • View Message Source: A separate window will open, displaying the entire contents of the message, including the full header information.
    • Add to Calendar: A separate window will open, then adds the message to the Calendar.
    • Add to Tasks: A separate window will open, then adds the message to the tasks.
  • Move: Moves the message to an existing folder or create a new folder.
  • Keep As New: Keeps the message in the New Email (or Inbox) folder.
  • Report Spam: Moves the message into the Spam folder and reports the message as spam.
  • Print: Prints the message.
  • Previous: Opens the previous message.
  • Next: Opens the next message.