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AOL Video playback is choppy

If streaming videos appearing choppy, blocky or like a slideshow while using the AOL service, try restarting the computer, then freeing system resources.

There may be other programs running that conflict with the AOL software or use the resources the AOL service needs to run. If you are downloading files at the same time you are trying to view streaming video, you may want to wait until the download is finished.

Note: These steps will close other programs until you restart your computer. To keep programs from starting when you restart your computer, please contact your computer manufacturer.

To restart the computer, then close programs

Windows XP/2000

  1. Restart the computer.
  2. Once the Windows desktop displays, right-click a blank area of the Windows taskbar, then click Task Manager.
  3. On the Applications tab, click End Task until there are no programs listed. If you receive an End Program message, click End Now.
  4. Click the X in the upper-right corner to close the Task Manager window, then try using AOL Video again.


Using Windows 98/ME

  1. Restart the computer.
  2. Once the Windows desktop displays, hold down the Ctrl and Alt keys on your keyboard, then tap the Delete key once. The Close Program window will open.
  3. Select a program other than Explorer or SysTray, then click End Task. The Close Program window will close automatically. If you receive a message that a program is not responding, click End Task.
  4. Repeat the steps above until the only programs in the Close Program window are Explorer and SysTray, then click Cancel to close the Close Program window , then try using AOL Video again.