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Black or green screen when playing AOL Video

You may get a black or green screen while playing AOL Video for any one of several reasons. After trying the first solution, check to see if you can play a video. If you are still getting a black or green screen, continue using the suggested solutions until the problem is fixed.

 

1. Restart Computer

  1. Close any running programs you have on your computer.
  2. Click the Start button.
  3. Select Shut Down.
  4. Select Restart in the drop-down menu, then click the OK button.

 


 

2. Lower your Microsoft Internet Explorer security setting.

When Internet Explorer security settings is set to High, it will not allow the necessary ActiveX controls to be used.

  1. Sign on to AOL and go to AOL Keyword Browser Settings
  2. Click Internet Explorer Settings and click the Security tab.
  3. Click the Internet icon and click Custom Level.
  4. Select Medium-low or Low from the Reset dropdown list.
  5. Click Reset. A Warning! dialog box appears, click Yes.
  6. Click OK and click OK again to end.

 


 

3. Enable the ActiveX controls

When ActiveX is disabled, videos may not operate properly.

  1. Sign on to AOL and go to AOL Keyword Browser Settings
  2. Click Internet Explorer Settings and click the Security tab.
  3. Click the Internet icon and click Custom Level.
  4. Select Enable for each of the 5 options under ActiveX controls and plug-ins.
  5. Click OK. A Warning! dialog box appears, click Yes.
  6. Click OK and click OK again to end.

 


 

4. Clear Temporary Internet files and cookies

  1. Aign on to AOL and go to AOL Keyword Browser Settings.
  2. Click Internet Explorer Settings and click the General tab.
  3. Click Delete Files under Temporary Internet files.
  4. Select Delete all offline content and click OK.
  5. Click Delete Cookies under Temporary Internet files and click OK.
  6. Click OK to close the Internet Options window.

 


 

5. Enable cookies

  1. Aign on to AOL and go to AOL Keyword Browser Settings.
  2. Click Internet Explorer Settings and click the Security tab.
  3. Set the security level for Internet to Medium or less. If you don't see these options on the Security tab, click the Default Level. The security levels should appear.
  4. Open the Privacy tab and set your preferences to Medium, Low or Accept All Cookies.

 


 

6. Configure Windows Media Player

  1. From theWindows Media Player menu, click the Tools menu, click Options, and then click the Network tab.
  2. In the Streaming protocols area, select all the protocol check boxes except for UDP. Leave the UDP box unchecked.

 


 

7. Lower the Video Acceleration inside Windows Media Player

  1. From theWindows Media Player menu, click Tools, and then click Options.
    Note: If the menu bar is not visible, right-click Windows Media Player, then click Options.
    Click the Performance tab.
  2. At the bottom, drag the Video Acceleration to the middle and click Ok.
    Note: If this does not resolve the issue, try setting the Video Acceleration to None.

 


 

8. Update Windows Media Player

  1. Sign on to AOL or connect to your Internet service provider as you normally would.
  2. Double-click the Internet Explorer icon on the desktop.
  3. On the Internet Explorer toolbar, click Tools, then click Windows Update.
    Note: If this selection is missing, go to http://windowsupdate.microsoft.com.
  4. Follow the instructions to scan for and install any applicable updates. You may be asked to restart your computer.

    Note: Windows Update is not a service that is supported by AOL. If you run into any issues, we recommend that you contact the Windows Update support team.