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Troubleshooting AOL Video

If your video playback is choppy, first consider your connection speed.

If you have a dial-up connection, video playback will not be as smooth as with a broadband connection.

If you are on broadband and experience poor quality playback, sign off from AOL, then sign back in and try the video again. The speed of your Internet connection will vary according to the time of day and the amount of congestion on the network. A momentary dip in your connection speed might temporarily cause it to appear as though you're on a narrowband connection.