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We've redesigned AOL Help to make it easier to find the information you need.
Please visit the new AOL Help site at

Is there any difference between what's on and what's in the AOL software?

Yes, some key features will only be available when you are signed in to the AOL software. For example:

  • Safety and Security support including Parental Controls to help protect your kids online, pop-up blockers, computer check-up, etc.
  • Online support 7 days a week, 8am-midnight at Keyword: Live Help
  • Access to your account information and bills at Keyword: Billing
  • Exclusive content for the family including the Kids and Teens channels and the Learning channel
  • Access to over 110 radio stations on Radio@AOL (for Gold and Platinum members only)