Contact Us

AOL Member Services

AOL Member Services can be contacted in the following ways:

  • Use the Help channel:
    You can search through AOL's extensive online help resources to find the information you seek. Simply sign-on to AOL and go to AOL Keyword: Help.

  • Contact AOL staff online:
    Live Help is an interactive chat room where AOL customer service representatives are available online to answer your questions. Live Help is available on from 9am to 5pm Monday to Friday, or sign-on to AOL and go to AOL Keyword: Live Help where help is available every day from 8am to midnight GMT.

  • Visit our message board:
    Sign on to AOL and visit the AOL Help message board at AOL Keyword: Help Messages to ask other AOL members for help or advice.

  • Contact AOL staff by email:
    Billing enquiries:
    General enquiries (including technical support):

  • Telephone support:
    Our representatives are available from 8am-midnight (GMT), seven days a week.
    • UK: 0870 3 20 20 20 *
    • Other countries: (International access code) + 44 117 919 1100
      * Please note that the AOL Member Services customer and technical support line is charged for. Please see AOL Keyword: Support Me for details of call charges on this number.

  • Further Assistance:

Please note that the 0870 telephone numbers and 0800 fax number only work within the UK. If you are calling from abroad, please call the number marked with an asterisk above.



AOL Head Office

Address: AOL (UK) Ltd, 80 Hammersmith Road, London W14 8UD

Switchboard: 020 7348 8000 | Web site: | Fax: 020 7348 8002