If you're trying to connect to AOL but are being stopped at "Step 4: Talking to Network", try one or all of the following steps to resolve the issue:
1. Check your PC specification
Ensure that your PC meets the required specification to run AOL.
The minimum system requirements for AOL 9.0 are as follows:
2. Run the 'I cannot get connected to the AOL service' Auto Fix (AOL 9.0 only)
Note: Make sure that any external modem is connected, powered on and that AOL is offline.
3. Perform a HyperTerminal test
If this fails to dial, please contact your PC vendor for technical support.
4. Repair the AOL Connectivity Service (AOL 9.0 only)
5. Are you using firewall software?
Some personal firewall software configurations can restrict access to AOL. If you find that you are having persistent difficulties in connecting to AOL Broadband, it may be due to the presence of firewall software. In the event of this happening, disable your firewall software and retry AOL.
If you can connect when your firewall software is disabled, try changing the security settings on the software and signing on again to see if the problem is resolved. If you have lowered your security settings and still can't get online, please contact your firewall software vendor for further advice.
Further Information: Sign on to AOL and visit AOL Keyword: Firewall Software
If the problem reoccurs, call AOL Member Services on 0870 320 2020 for further technical support.