This message means that a connection to the Internet cannot be made. In order to fix this problem, please work through the following steps:
1. Repair the AOL Connectivity Service
2. Are you using firewall software?
Some personal firewall software configurations can restrict access to AOL. If you find that you are having persistent difficulties in connecting to AOL Broadband, it may be due to the presence of firewall software. In the event of this happening, disable your firewall software and retry AOL.
If you can connect when your firewall software is disabled, try changing the security settings on the software and signing on again to see if the problem is resolved. If you have lowered your security settings and still can't get online, please contact your firewall software vendor for further advice.
Further Information: AOL Keyword: Firewall Software
3. Check for spyware
Spyware, sometimes called 'adware', refers to small programs that secretly monitor the sites you visit on the Web. In addition to violating your privacy, these programs can slow down your PC and cause disconnects from AOL.
What Can I Do About It?
Install a program that can check for and remove known spyware files. AOL now provides a free spyware protection utility for AOL 8.0 and 9.0.
4. Perform DUN tests
DUN tests are essentially Dial-Up Networking tests. They enable us to identify at what stage the DSL connection breaks down. There are two different tests: AOL DUN test and BT DUN test. The result of these tests (pass or fail) will give us valuable information as to where the connection problem lies.
If both tests connect, please uninstall and reinstall your AOL software.
If the tests fail to connect, remove and reinstall your ADSL modem.
If the above steps fail, please make a note of the DUN Error Code(s) and call Member Services.
5. Run the 'I cannot get connected to the AOL service' Auto Fix
Note: Make sure that your broadband modem is connected, powered on and that AOL is offline.