the computer meet the minimum system requirements for running
the AOL software?
XP users: Download the XPSP2 patch
3. Are you using firewall software?
Some personal firewall software configurations can restrict
access to AOL. If you find that you are having persistent
difficulties in connecting to AOL Broadband, it may be due
to the presence of firewall software. In the event of this
happening, disable your firewall software and retry AOL.
If you can connect when your firewall software is disabled,
try changing the security settings on the software and signing
on again to see if the problem is resolved. If you have lowered
your security settings and still can't get online, please
contact your firewall software vendor for further advice.
Further Information: AOL Keyword: Firewall
4. Repair the AOL Connectivity Service
- Click on Start, Settings
and select Control Panel. Windows
XP users: Click Start and Control
- Double-click Add/Remove programs.
Windows XP users: Click Change/Remove programs
- Select AOL Connectivity Services and
- Select Repair AOL Connectivity Services,
click OK. Once complete, close all windows,
start AOL 9.0 and click Sign On.
- Enter the location name and click Next
to continue. AOL will now auto-detect the connection device
- Confirm connection device by clicking Next.
Click Sign on to AOL Now.
5. Run 'I cannot get connected to the AOL service'
Note: Make sure that your broadband modem
is connected, powered on and that AOL is offline.
- Close all open programs, sign-off AOL.
- When offline, click Help (located on
the AOL Toolbar).
- Click the + beside Resolving
Problems, then click Solving Common AOL
- Click I cannot get connected to the AOL service.
- Close all programs (including AOL) and click Continue.