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AOL Help: Unexpected disconnections from AOL Broadband

1 Does the computer meet the minimum system requirements for running the AOL software?

2. Windows XP users: Download the XPSP2 patch

3. Are you using firewall software?

Some personal firewall software configurations can restrict access to AOL. If you find that you are having persistent difficulties in connecting to AOL Broadband, it may be due to the presence of firewall software. In the event of this happening, disable your firewall software and retry AOL.

If you can connect when your firewall software is disabled, try changing the security settings on the software and signing on again to see if the problem is resolved. If you have lowered your security settings and still can't get online, please contact your firewall software vendor for further advice.

Further Information: AOL Keyword: Firewall Software


4. Repair the AOL Connectivity Service

  1. Click on Start, Settings and select Control Panel. Windows XP users: Click Start and Control Panel
  2. Double-click Add/Remove programs. Windows XP users: Click Change/Remove programs
  3. Select AOL Connectivity Services and click Add/Remove
  4. Select Repair AOL Connectivity Services, click OK. Once complete, close all windows, start AOL 9.0 and click Sign On.
  5. Enter the location name and click Next to continue. AOL will now auto-detect the connection device
  6. Confirm connection device by clicking Next. Click Sign on to AOL Now.  


5. Run 'I cannot get connected to the AOL service' Auto Fix

Note: Make sure that your broadband modem is connected, powered on and that AOL is offline.

  1. Close all open programs, sign-off AOL.
  2. When offline, click Help (located on the AOL Toolbar).
  3. Click the + beside Resolving Problems, then click Solving Common AOL Problems.
  4. Click I cannot get connected to the AOL service.
  5. Close all programs (including AOL) and click Continue.