Help

If you've forgotten the password to any of your AOL Screen Names, you can choose a new password yourself, without needing to contact AOL Customer Services.

Simply try signing on to the AOL Screen Name in question, as normal.  If you get the password wrong twice, you will be given the option to reset the password, provided you can verify your identity by confirming certain details about your AOL account (for example, the name of the account holder).

Note: This feature only works when connecting to AOL via modem or broadband (not TCP/IP) and is not available when signing on as a Guest.

If you encounter problems resetting your password, sign on to any of your other AOL Screen Names and go to AOL Keyword: Live Help. If you have no other Screen Names, phone AOL Member Services on 0870 320 2020 for further support.