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What if AOL Alerts & Reminders doesn't recognise my password?

If you are an AOL member, contact AOL Member Services on 0870 3 20 20 20.* If you are an AOL Instant Messenger user, you can get your password resent to you.

If you have forgotten your AIM password, you can reset it online quickly and easily.

Reset your password for an AIM screen name

Your password is reset from the sign on window.

To reset your password for an AIM screen name:

  1. Start the AIM software, but do not sign on.
  2. In the Screen Name box, type your screen name.
  3. Click the Forgot Password? link.
  4. When prompted, enter the requested information, click the Submit button, then follow the on screen instructions.

* BT landline calls to 0870 numbers cost no more than 7.51p a minute; calls from mobiles and other network providers vary by provider. Minimum one minute call charge applies on all BT lines - other providers may vary. Sign on to AOL and visit AOL Keyword: Support Me for details.