The Toolbar Menu in Internet Explorer Does Not Display Properly

You may not be able to get the AOL Toolbar menu in Internet Explorer to display properly for any one of several reasons. Use the solution below to ensure that the Toolbar menu is properly displayed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information You Need

You will need to know what version of the Microsoft Windows operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to Determine Which Version of Windows I Have.

Solutions


Reset Internet Explorer's Toolbar Menu

Sometimes installing multiple toolbars in Internet Explorer can cause the toolbar menus to get mixed up. Both Internet Explorer and the AOL Toolbar have toolbar menus.

To view Internet Explorer's toolbar menu using Internet Explorer 6.0 and earlier or Mozilla Firefox:
Click the Internet Explorer View menu, then click Toolbars. Toolbars with check marks next to them should be active.

To view Internet Explorer's toolbar menu using Internet Explorer 7.0:
On the right side of the AOL Toolbar, click the Tools menu, then click Toolbars. Toolbars with check marks next to them should be active.

If the toolbar menu don't correspond to the toolbars in the browser, you can fix this by following these simple steps:
1. On the right side of the AOL Toolbar, next to the Sign In link, click the Toolbar Options icon, select Help, then click Reset IE "Toolbar" Menu.


2. Click Yes if prompted.

To reset the toolbars in Internet Explorer 7:
1. On the upper right of the AOL Toolbar, click the Tools menu, select Toolbars, then click Customise.


2. Click the Reset button. The toolbar list will be automatically reset.


3. Click the Close button in the upper right to close the Customise Toolbar window.

To reset the toolbars in Internet Explorer 6 or lower:
1. On the browser window, click the View menu, select Toolbars, then click Customise.


2. Click the Reset button. The toolbar list will be automatically reset.


3. Click the Close button in the upper right to close the Customise Toolbar window.

To reset the toolbars in Mozilla Firefox:
1. On the browser window, click the View menu, select Toolbars, then click Customise.


2. Click the Restore Default Set button. The toolbar list will be automatically reset.


3. Click the Done button in the upper right to close the Customise Toolbar window.


Uninstall and Reinstall the AOL Toolbar

You can uninstall the AOL Toolbar 5.0 from the browser window.

To uninstall AOL Toolbar 5.0:
1. On the right side of the AOL Toolbar, next to the Sign In link, click the Toolbar Options icon, select Help, then click Uninstall Toolbar.

Note: If using Mozilla Firefox, on the right side of the AOL Toolbar, next to the Sign In link, click the Change settings icon, then click Uninstall.

2. Click the Uninstall button.

3. When prompted to restart the computer after the uninstallation, click the Finish button.

To install the AOL Toolbar software:
1. Go to http://info.aol.co.uk/aoltoolbar.


2. Click the Download AOL Toolbar button, then follow the onscreen prompt to download and complete the installation.