Help & FAQs
Registration
- What is registration, and how do I register?
- How do I confirm my registration after I've registered?
- What if I accidentally typed the wrong email address during registration?
- Why am I having problems registering?
Q: What is registration,
and how do I register?
A: Registration is the process in which you select a Screen
Name and password to be able to use the AOL Instant Messenger
(TM) service. Your Screen Name must be unique, containing between
3 and 16 characters (numbers and letters). You can't use the
service without first registering.
To register, go to the AOL Instant Messenger (TM) Web site and register.
Q: How do I confirm
my registration after I've registered?
A: After you register, AIM sends you email, allowing you
to confirm your registration request. You must respond to this
email within 48 hours to complete your registration. (The confirmation
email provides instructions on how to respond.) If you forget
to respond within 48 hours, or if you lose the confirmation email,
AIM can send you the confirmation email again. Select Sign
On A Friend in the People menu, and click Send Me Confirmation
Mail in the window that appears.
If you have never received a confirmation email, it is possible that you mistyped your email address when you registered for AIM. You can use the Update Email Address option to check your current email address setting and to change that address (which takes 72 hours).
Windows: Select the File menu, click Options, and click Update Email Address.
Macintosh: From the Edit menu, select Account Options -> Email Address. Enter your correct email address in the New address field, and click OK.
Q: What if I accidentally
typed the wrong email address during registration?
A: You can easily update your email address while signed
on to AIM.
Windows: Select the File menu, click My Options, and select Update Email Address. Enter your correct email address in the New email address field, and click OK.
Macintosh: From the Edit menu, select Account Options -> Email Address. Enter your correct email address in the New Address field, and click OK OK.
Q: Why am I having
problems registering?
A: There are several things to check for when you are
experiencing problems registering:
Have you typed your email address correctly in the proper format (for example, joeuser@domain.com)?
If you are an America Online member, be sure that you entered the postcode listed in your AOL account information.
Did you choose a password and enter it twice correctly?
Did you choose a Screen Name that isn't already in use?