About AOL

Help & FAQs

Registration

Q: What is registration, and how do I register?
A: Registration is the process in which you select a Screen Name and password to be able to use the AOL Instant Messenger (TM) service. Your Screen Name must be unique, containing between 3 and 16 characters (numbers and letters). You can't use the service without first registering.

To register, go to the AOL Instant Messenger (TM) Web site and register.

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Q: How do I confirm my registration after I've registered?
A: After you register, AIM sends you email, allowing you to confirm your registration request. You must respond to this email within 48 hours to complete your registration. (The confirmation email provides instructions on how to respond.) If you forget to respond within 48 hours, or if you lose the confirmation email, AIM can send you the confirmation email again. Select Sign On A Friend in the People menu, and click Send Me Confirmation Mail in the window that appears.

If you have never received a confirmation email, it is possible that you mistyped your email address when you registered for AIM. You can use the Update Email Address option to check your current email address setting and to change that address (which takes 72 hours).

Windows: Select the File menu, click Options, and click Update Email Address.

Macintosh: From the Edit menu, select Account Options -> Email Address. Enter your correct email address in the New address field, and click OK.

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Q: What if I accidentally typed the wrong email address during registration?
A: You can easily update your email address while signed on to AIM.

Windows: Select the File menu, click My Options, and select Update Email Address. Enter your correct email address in the New email address field, and click OK.

Macintosh: From the Edit menu, select Account Options -> Email Address. Enter your correct email address in the New Address field, and click OK OK.

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Q: Why am I having problems registering?
A: There are several things to check for when you are experiencing problems registering:

Have you typed your email address correctly in the proper format (for example, joeuser@domain.com)?

If you are an America Online member, be sure that you entered the postcode listed in your AOL account information.

Did you choose a password and enter it twice correctly?

Did you choose a Screen Name that isn't already in use?

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