- What should I do if I have forgotten my password?
- Can you reset my password if I forget it?
- Can I change my password once I'm signed onto AIM?
- Why isn't my password working?
A: When you enter an invalid password to sign on, AIM displays an error message indicating that you have entered the wrong password. Click on OK to acknowledge this and then on the sign-on window click Forgot Password? Your browser will then open the Forgot Password Web Site, where you can enter your Screen Name, and click for your password to be emailed to you.
Your password will be sent to the most current email address we
have on record for your Screen Name. If you have changed your email
address and did not notify the AIM system of that update, then
your password will still be sent to your old email address. If
this occurs and you are no longer able to access email at your
old address, then there is no way for us to inform you of your
AIM password. In this case, you must register another Screen Name
by choosing Also, if your AIM Screen Name is the same as your AOL Screen Name,
then you can sign onto AOL with that Screen Name and go to Keyword:
AIM PASSWORD.
Q: Can you reset my password
if I forget it? Q: Can I change my password
once I'm signed on to AIM? Windows: Click the File menu, select My Options,
and select Change Password.
Macintosh: Select the Edit menu, and then select Account
Options -> Password. Q: Why isn't my password
working? Also, if you share a Screen Name on both AIM and AOL, changing
the password on AOL does not change it on AIM, and vice-versa.
You can have your password sent to your email address by visiting http://my.screenname.aol.com/en-gb
and clicking on "I forgot my password" to begin this process.
A: No, your password cannot be reset. However, your password
can be sent to you through email. Click Forgot Password when
the password error message window is displayed after entering
an incorrect password.
A: Yes, you can change your password while you are signed
on to AIM.
(AIM users who are also AOL users can change their AIM passwords through AOL
by going to Keyword: AIMPassword.)
A: Unlike AOL, your AIM password is case-sensitive. That
means that correct capitalisation is necessary. Make sure that
the Caps Lock key is not on.