AIM Talk

Q: I am not able to establish a Talk connection with my Buddy.
A: 1.) Make sure that neither you nor your Buddy is using any other audio software.(Windows Only)

2.) Try enabling or disabling the "Use alternate Internet Address" option in the Talk preferences window. (Windows only)

3.) Talk connections will not work if one Buddy is behind a firewall (a security measure used by offices, schools, etc.) and the other Buddy is not behind the same firewall.

4.) Make sure that both users have the latest version of AIM.

Back to Top

Q: I am having trouble hearing my Buddy.
A:1.) Make sure that neither you nor your Buddy is simultaneously using any other audio software.

2.) Make sure that your system audio output levels are high enough:

    Windows:
    . While in a Talk session with a Buddy, move the Volume slider under the Buddy's Screen Name all the way to the right.
    . Raise your system's Master Volume and Wave Output levels, using the Windows Volume Control window.

      . There are several ways to get to the Volume Control window:
      a.) Click on the Windows Volume Controls button on the Talk window.
      b.) If you have a speaker icon in your system tray (next to the clock), then double-click on it.
      c.) If you don't have a speaker icon, then there should be a Volume Control shortcut in the Start Menu, under Programs -> Accessories -> Entertainment or Programs -> Accessories -> Multimedia. If you can't find the Volume Control shortcut, please contact your system manufacturer for assistance.

      . Once you are in the Volume Control window, make sure that the Master Volume and Wave Output sliders are all the way to the top, and that the Mute checkboxes under those sliders are not checked.


    . Try increasing the volume control on your actual speakers.
    .  Make sure that you can easily hear audio in all of your other applications. If you can hear it in your other applications, then you should be able to hear it in AIM.

    Macintosh:
    . While in a Talk session with a Buddy, move the Incoming Level volume slider all the way to the right.
    . Raise your system's Sound Out Level, using the Monitors & Sound control panel or the Sound control panel.
    . Try increasing the volume control on your actual speakers.
    . Make sure that you can easily hear audio in all of your other applications. If you can hear it in your other applications, then you should be able to hear it in AIM.

Back to Top

Q: Other users are having trouble hearing me.
A:1.) Make sure that neither you nor your Buddy is simultaneously using any other audio software.

2.) Make sure that your Microphone Input Level is high enough:

    Windows:
    . While in a Talk session with a Buddy, move the Volume slider under your Screen Name all the way to the right.
    . Raise your system's Microphone Level, using the Windows Volume Control window.

      . There are several ways to get to the Volume Control window:
      a.) Click on the Windows Volume Controls button on the Talk window.
      b.) If you have a speaker icon in your system tray (next to the clock), then double-click on it.
      c.) If you don't have a speaker icon, then there should be a Volume Control shortcut in the Start Menu, under Programs -> Accessories -> Entertainment or Programs -> Accessories -> Multimedia. If you can't find the Volume Control shortcut, please contact your system manufacturer for assistance.

      . Once you are in the Volume Control window:
      a.) Choose Properties from the Options menu.
      b.) In the "Adjust volume for" section of the Properties window, select the Recording option.
      c.) In the "Show the following volume controls" section, make sure that "Mic" is checked.
      d.) Click on OK. You will be back on the main Volume Control window, and the title of the window should now be "Recording Control."
      e.) Make sure that the Mic slider is all the way to the top, and that the Select checkbox under that slider is checked.

      *Note: You must adjust the Microphone Level while in the "Recording Control" mode of the Volume Control window. Adjusting it in the Playback Control mode will not work.

    Macintosh:
    . While in a Talk session with a Buddy, move the Outgoing Level volume slider all the way to the right.
3.) If other users still cannot hear you, there is an easy way to find out if the problem lies with AIM, rather than a configuration problem with your system:

    Windows:
    a.) Launch the Sound Recorder application. This is generally located in the Start Menu, under either Programs -> Accessories -> Entertainment or Programs -> Accessories -> Multimedia.
    b.) Click on the Record button, and start talking into your Microphone. Click on the Stop button when you are done speaking.
    c.) Click on the Play button. If you don't hear your voice, then there is a problem with your system configuration. You should contact your system manufacturer for assistance. If you do hear your voice, and your Buddies still can't hear you with AIM, then there may very well be a problem with AIM. In this case, it would be very helpful if you could file a bug report (from within the Help menu on the Buddy List window).

    Macintosh:
    a.) Open the Monitors & Sound control panel or the Sound control panel, and go into the Sound category.
    b.) In the Sound Input section, make sure that Microphone is chosen, and check the "Listen" checkbox.
    c.) Blow into your Microphone. You should hear the sound coming out of your speakers. If not, there is a problem with your hardware or operating system configuration

Back to Top

Q: When I speak, I hear my own voice echoed back.
A: This is very likely caused by your Buddy listening to you with normal speakers, instead of headphones. When your voice comes out of your Buddy's speakers, it goes back into your Buddy's Microphone, and you hear it a second later. The solution is for your Buddy to use headphones and turn off the normal speakers.

Back to Top