Spam Feedback

Important - Read This First

AOL may no longer accept connections from IP addresses that have no reverse-DNS (PTR record) assigned.

To verify whether this may be the cause of your problem, please check the following:

  1. Verify the connecting IP address of your outbound mail server.
  2. Check that the connecting IP address of your outbound mail server has reverse DNS.

Please note that AOL is unable to make exceptions to this policy in order to help safeguard AOL members from spam. Please contact whoever runs the server that you use to send email to have reverse-DNS enabled.

Your Comments

Company Name:

Domain name of outgoing mail:

Date problem was first noticed:

IP address of outgoing mail server:

Contact details:

Name:

Phone:

Email:

Copy of bounce message received:
(please include the 5 character code, e.g. (RLY:B1))

Name of hosting company or ISP:

Technical contact at hosting company or ISP:


By filling out this form, you are providing AOL with personal information that will be collected, processed and used by AOL and our subsidiaries and/or affiliated companies worldwide for the purpose of providing you with email delivery assistance. Countries outside the EU may not have as well developed data protection laws in place to protect your information as those inside the EU, but we will ensure your personal data is treated in compliance with EU laws. Details of companies and countries processing your data will be provided on request, by writing to Data Protection, AOL Europe Services S.a.r.l, 67 Rue Ermesinde, L-1469, Luxembourg or by emailing us at DataInfoUK@aol.com. By clicking the "send" button, you agree to this use of your data.