AOL Policies on Spam

Read AOL's Unsolicited Bulk Communications Policy.

Frequently Asked Questions

AOL Members

Find answers to the most commonly asked questions that AOL members have about sending and receiving email through their AOL accounts.

Email Senders

If you are unable to send emails to AOL members from a non-AOL address, you should find answers to your questions here.

Useful Links

Members' FAQs Senders' FAQs Feedback Form
Best Practice Guidelines Information Centre Bulk Communications Policy


Technical Terms Defined

Open Proxy Open Relay Mailer-Daemon Errors
The White List Reverse DNS IP
The Enhanced White List Technical Standards for Email Delivery