Contact AOL

TPH SERVICES SARL

Internet access by TPH Services Sàrl. See the foot of the page for details of the registered office address of TPH Services Sàrl. For AOL Broadband Member Services queries, please use the contact details below.

AOL Broadband Member Services

AOL Broadband Member Services can be contacted between 8am and midnight, seven days a week, in the following ways:

Use the Help channel

If you are an AOL Broadband Member you can search through our extensive online help resources to find the information you seek.

Visit our message board

AOL Broadband Members can visit the Help message board to ask other members for help or advice.

*Please note that the Member Services 0844 helplines are charged for at a standard flat rate of 5p per minute; calls made from mobiles usually cost more and will vary by provider.

Prices are in pence per minute, including VAT, for BT landlines. A minimum call charge of 5p applies to all calls from BT lines. Charges and times via other providers may vary.

Please note that the 0844 telephone number and 0870 fax number only work within the UK.

The AOL Broadband products

For information on our products and pricing, and to sign up to your chosen product, visit our product information area

Registered office

TPH Services Sàrl
Green Office Park,
Parc d'Activite Syrdall 6,
L-5365 Munsbach,
Grand Duchy of Luxembourg.
Registered number: B 122 040

AOL (UK) LIMITED

AOL (UK) Limited provides AOL's Web Services and sells advertising space on those services. See the foot of the page for details of the registered office address of AOL (UK) Limited.

AOL (UK) Limited offers an extensive online Help area to support all of its online products and services. If your reason for contacting AOL is to obtain help on how to use any of these products and services, we would advise you to first consult the relevant pages within Help by entering your query into the Search box

If you are still having trouble finding the answer to your query within our Help pages, please email your query to us using our feedback form

OTHER CONTACT ADDRESSES

AOL Press Office

Journalists and Industry analysts can contact the AOL UK press office by calling 020 7348 8000

Please note that this telephone number is only for enquiries from the media and analysts. General enquiries regarding the AOL Broadband service should be directed toAOL Broadband Member Services

All AOL UK press releases and other corporate information can be found at www.media.aol.co.uk

Unsolicited Bulk Email (Spam)

Information and advice relating to AOL's spam policy, including contact details for email senders who find themselves being blocked by AOL, can be found by visiting our Spam Information Centre

Reporting offensive user behaviour or abusive content on AOL

We want all AOL users to enjoy their time online, and we provide various tools and standards to allow you to make the most of your online experience.

If you encounter abusive or inappropriate conduct from other users of the AOL service, we encourage you to report it so we can ensure that action is taken.

To report offensive Member behaviour email COSMonitor@aol.com

Information on how to notify AOL of unlawful content available on the AOL service and request for it to be removed can be found by visiting Report Unlawful Content.

Illegal content

If you encounter illegal content on the Internet, including images of child abuse, you should report it to the Internet Watch Foundation

Suspicious behaviour with or towards a child

If you encounter any suspicious behaviour online with or towards a child, please report it to the Child Exploitation and Online Protection Centre

Immediate life at risk

If you think that there is immediate life at risk, you should contact your local police station for advice.

Advertising on AOL

For agency sales please contact Andrew Moore:
Phone: 020 7348 8000 | Email Andrew.Moore@corp.aol.com

For client sales please contact Keith Arrowsmith:
Phone: 020 7348 8000 | Email Keith.Arrowsmith@corp.aol.com

Advertising Operations

For more information visit: www.aol.co.uk/mediaspace

Registered Office